Refund policy
DISCOUNTS / SALE ITEMS
LASTCALL does not offer discounts or host sales.
There is no sale-specific return policy. All policies apply equally to all products.
ORDER CHANGES / MULTIPLE ORDERS
Once an order is placed, it cannot be changed, canceled, or combined.
Orders placed separately will ship separately. We do not merge multiple orders into a single shipment.
RETURNS
All purchases are final.*
We may issue store credit equal to the purchase price (excluding shipping) if a return is requested within 7 days of delivery.
Returned items must be:
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Unworn, unused, and unwashed
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Free of stains, odors, or damage
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With all original tags attached
Returns that do not meet these requirements will be rejected.
To initiate a return, please email is lastfckncall@gmail.com
*We do not issue refunds to the original form of payment.
EXCHANGES
All sales are final. We do not offer traditional exchanges or refunds.
If you wish to return an item, please refer to the Purchases & Returns section above. Our online return portal allows you to apply your store credit toward a replacement item, subject to availability.
SHIPPING & DELIVERY
We do not offer in-store pickup. All orders are shipped.
Processing Time: 5–10 business days*
Shipping Time: 3–7 business days* (varies by location)
If tracking indicates your package was delivered but you did not receive it, please contact the carrier first. If the carrier confirms non-delivery, email us with supporting documentation for review.**
If a package is marked “Return to Sender,” store credit (excluding shipping) will be issued once the package is received at our facility.**
*Business days exclude weekends and holidays.
**LASTCALL is not responsible for lost or stolen packages.
INTERNATIONAL ORDERS / DUTIES
We ship worldwide.
International orders are shipped DDU (Delivered Duties Unpaid). Any duties, taxes, or customs fees are the responsibility of the customer unless prepayment is available at checkout.
Duties and taxes may be displayed at checkout; however, additional fees may still be charged upon delivery depending on your country’s regulations. These charges are determined by local authorities and are outside of our control.
MISSING, DAMAGED, OR INCORRECT ITEMS
To ensure accurate investigation of claims, the following steps are required (effective November 2025):
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Take a clear photo of the packing slip included in your order
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Take a clear photo of all items received (one image showing everything is preferred)
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Email the photos along with a brief explanation to:
lastfckncall@gmail.com
Please note: return labels are not included in shipments. To request one contact us at lastfckncall@gmail.com
FRAUDULENT CLAIMS
We maintain a strict zero-tolerance policy for fraudulent activity, including unjustified chargebacks.
Customers who excessively return items or submit invalid chargebacks may be temporarily suspended or permanently banned from our platform.
For questions regarding this policy, contact:
lastfckncall@gmail.com
FRAUD & SECURITY / COLLABORATION EMAILS
LASTCALL will never request payment or personal information for collaborations.
If you receive an email claiming to be from us that asks for payment or sensitive information, do not respond. We will never require payment to collaborate.
If you are unsure about the legitimacy of a message, contact us directly at:
lastfckncall@gmail.com
IN-STORE PURCHASES
All in-store purchases are final.
Returns are accepted within 7 days of purchase for store credit only.
Returned items must be:
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Unworn, unused, and unwashed
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Free of stains and odors
-
With all original tags attached
Items that do not meet these requirements will be refused.
CONTACT / CUSTOMER SERVICE
For any questions regarding your order, contact us at:
lastfckncall@gmail.com
Average response time is 1–3 business days.